ORDER SUPPORT
Orders & Shipping
Track your order.
Shipping times.
Delivery questions.
SUPPORT CENTRE
How can we help?
Whether you have a question about your order, your equipment or one of our services, we're here to help you find the right answer.
Suggested help
Search support pages, policies, articles and frequently asked questions.
SUPPORT HUB
Find what you need.
Choose the category that best matches your question and we'll guide you to the right information.
FREQUENTLY ASKED QUESTIONS
Quick answers to common questions.
Choose a category to find concise answers to the questions customers ask most often.
FAQ CATEGORY
Orders
Use the tracking details included in your dispatch confirmation. Contact FLO if you have not received tracking information after your order has been dispatched.
Delivery times depend on your location, courier availability and the items ordered. Estimated delivery information is provided during checkout or after your order is confirmed.
FAQ CATEGORY
Products
Consider your playing level, preferred balance, shape, weight and feel. FLO can also help guide you towards a suitable option based on your game.
Keep it away from excessive heat, moisture and direct sunlight. Use a protective cover and avoid leaving it in a hot vehicle for extended periods.
FAQ CATEGORY
Repairs
No. Repairability depends on the location and extent of the damage. Cracks extending into the holes or foam are often unsuitable for repair.
Repairs generally take approximately two to three weeks after the racket reaches the repair facility.
FAQ CATEGORY
Academy
Yes. New players can experience their first FLO Player Development session before deciding what comes next.
FAQ CATEGORY
OEM
Yes. FLO can support design direction, artwork preparation, material selection and technical specification development for custom projects.
FAQ CATEGORY
General
You can contact FLO through WhatsApp, email, Instagram or the website contact page.
SELF-SERVICE
Do it yourself.
Instead of emailing us.
Choose an action below and go directly to the next step.
STILL NEED HELP?
Contact FLO.
If you haven't found the answer you need, our team is here to provide personalised help.
We'll always do our best to get back to you as quickly as possible.