Return & Refund Policy

At FLO PADEL, we take pride in the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging with all tags and accessories included.
• Proof of purchase (order confirmation or receipt) is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

• Used padel rackets
• Padel balls with broken seals or opened packaging
• Grip accessories and overgrips that have been opened or used
• Custom or personalized products
• Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or a confirmed product defect.

Exchanges

We only replace items if they are defective, damaged, or if you received the incorrect product. If you wish to exchange an item for another model or variation, please contact us before returning your order.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective.
• The wrong item was shipped.
• The product was damaged during transit.

We recommend using a tracked shipping service, as FLO PADEL cannot be held responsible for returns lost during transit.

Warranty

FLO PADEL products are covered against manufacturing defects under normal use. This warranty does not cover:

• Normal wear and tear
• Cosmetic damage
• Damage caused by misuse, accidents, neglect, improper storage, or unauthorized modifications
• Damage resulting from impact with court surfaces, walls, fences, or other rackets

Warranty claims are assessed on a case-by-case basis.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team before sending any items back.

We’re committed to providing the best possible experience and will do our best to resolve any issues promptly.