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Terms of service

Terms of Service

Last Updated: July 20, 2026

Welcome to FLO PADEL. By accessing or using our website, purchasing our products, or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website.

1. General

FLO PADEL reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of our website following any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian to use this website.

3. Products & Availability

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Modify or discontinue products without notice.
  • Limit product quantities.
  • Refuse or cancel any order at our discretion.
  • Correct pricing or typographical errors before processing an order.

Product colours may appear differently depending on your device or screen settings.

4. Orders & Payments

All orders are subject to acceptance and availability.

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorised to use the selected payment method.
  • Payment must be completed before your order is processed.

If an order cannot be fulfilled, we will notify you and issue a refund where applicable.

5. Shipping

Delivery times are estimates and may vary depending on location, customs clearance, courier services, or unforeseen circumstances.

FLO PADEL is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other factors beyond our control.

Customers are responsible for any import duties, taxes, or customs fees imposed by their country unless otherwise stated.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. By placing an order, you acknowledge that you have read and accepted that policy.

7. Warranty

Warranty claims apply only to genuine manufacturing defects and are assessed on a case-by-case basis.

The warranty does not cover:

  • Normal wear and tear.
  • Cosmetic damage caused during regular use.
  • Damage resulting from misuse, accidents, impacts, negligence, improper storage, or modifications.
  • Damage caused by using products outside their intended purpose.

8. Intellectual Property

All content on this website, including but not limited to logos, graphics, product designs, photographs, videos, text, trademarks, and branding, is the property of FLO PADEL or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from FLO PADEL.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the website.
  • Infringe upon the intellectual property rights of FLO PADEL or any third party.

10. Limitation of Liability

To the fullest extent permitted by applicable law, FLO PADEL shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our products or website.

Our total liability for any claim relating to an order shall not exceed the amount paid for the product in question.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may contain links to third-party websites or services. FLO PADEL is not responsible for the content, policies, or practices of those third parties.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the jurisdiction in which FLO PADEL operates, without regard to conflict of law principles.

14. Contact

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page or via our official customer support channels.

Thank you for choosing FLO PADEL. We appreciate your trust and look forward to serving you.