Shipping Policy

Last Updated: July 20, 2026

At FLO PADEL, we strive to deliver your order safely and efficiently. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional periods, or holidays, processing times may be slightly longer.

Shipping Destinations

FLO PADEL ships both domestically and internationally. Shipping availability and delivery times may vary depending on your location.

If we are unable to deliver to your region, we will contact you as soon as possible.

Delivery Times

Estimated delivery times are:

• Pakistan: 2–5 business days
• International: 5–15 business days

Please note that these are estimated delivery times and may vary depending on courier services, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on:

• Delivery location
• Package size and weight
• Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated by FLO PADEL.

We recommend checking with your local customs authority before placing an international order.

Delivery Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Customs inspections
• Courier delays
• Severe weather
• Public holidays
• High shipping volumes

FLO PADEL is not responsible for delays caused by third-party shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your order.

FLO PADEL is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

If your package arrives damaged:

• Notify us within 48 hours of delivery.
• Provide your order number.
• Include clear photographs of the product and its packaging.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Refused or Undeliverable Packages

If an order is returned to FLO PADEL due to an incorrect address, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping or handling charges required to resend the order.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through our Contact Us page or via our official support channels.

Thank you for choosing FLO PADEL. We appreciate your trust and look forward to delivering your order.